The term interpersonal skill is used to describe the attitudes, manners and behaviors that leaders use around others in the workgroup. They are a measure of a leader's ability to successfully interact with followers.
Also referred to as "people" or "soft" skills, strong interpersonal skills are important to the success of a leader. Interpersonal skills start developing early in a person's life, through the influence of family members as well as the observations of others. In some workplace behavioral models, interpersonal skills are often described as the common thread between:
These are the skills that determine how effectively people communicate and listen to others. In the workplace, interpersonal skills can be used to delegate and assign work to others in an effective and team-building manner.