Effective listening skills are the ability to actively understand information provided by the speaker, and display interest in the topic discussed. It can also include providing the speaker with feedback, such as the asking of pertinent questions; so the speaker knows the message is being understood.
Effective listening skills is one of the talents that a leader or manager must develop to be successful. Listening skills are also extremely important to an effective exchange between two individuals. Distractions can lead to the ineffective communication of information. Typical distractions include:
Listed below are skills that a leader can learn, and practice, to make them a more effective listener:
The benefits of listening effectively are far reaching to the manager. This skill can foster trust, reduce conflict, and increase the level of commitment among followers.